Return Policy – AUREVÀ Labs

Last updated: January 09, 2026

At AUREVÀ Labs, we value transparency, quality, and trust. Our return policy reflects the premium nature of our products while ensuring a fair and respectful experience for all customers.

30-Day Satisfaction Policy (First Purchase Only)

We invite first-time customers to experience AUREVÀ Labs with confidence. A 30-day satisfaction policy applies under the following conditions:
    •    Valid for one (1) product per customer on their first purchase only.
    •    Return requests must be submitted within 30 days of delivery.
    •    Products that have been opened in any way including removal of the lid or safety seal are not eligible for return or refund.
Return Eligibility

To qualify for a return, products must meet all of the following conditions:
    •    Unopened and unused
    •    Original lid and safety seal fully intact
    •    Returned in their original packaging and condition

Any product with a removed lid, broken or missing safety seal, or signs of tampering or use will not qualify for a return or refund.

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Return Shipping

    •    Shipping and handling fees are non-refundable.
    •    Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged, incorrect, or defective item).

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How to Request a Return

To initiate a return, please contact info@aurevalabs.com and include:
    •    Your order number
    •    The email address used at checkout
    •    The reason for your return request

Approved returns will receive detailed instructions.

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Refund Processing

    •    All returns are inspected upon receipt.
    •    Please allow up to 7 business days for inspection and processing.
    •    Approved refunds are issued to the original method of payment.
    •    Refund timelines vary by bank or card issuer (typically 1–5 business days).

Store Credit Option

Customers may choose to receive store credit in place of a refund, redeemable on future AUREVÀ Labs purchases.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please notify us within 7 days of delivery a info@aurevalabs.com
We will gladly arrange a replacement or issue a refund.

Final Sale Items

All promotional, discounted, or clearance items are final sale and not eligible for return or refund.

Need Assistance?

Our team is here to support you.
For questions or concerns, please contacts info@aurevalabs.com